Does the information need correcting faster, or should ownership of reporting the change be clarified?
The consultant · 01 / 04
The consultant follows a misdirected task.
- The consultant follows a misdirected task. The task still follows the old information.
- The manager has changed. The correction goes through the systems team.
- With OWI, the consultant locates the delay. Late reporting or slow synchronization? Records can distinguish them.
- Choose an intervention using evidence. Compare reporting, correction and receipt timestamps before choosing an intervention.
- Recruitment : Creates the record
- Manager : Changes after creation
- Systems : Corrects the data
- Correction : Awaits synchronization
- Arrival : Receives the tasks
The consultant’s decision
What can the consultant recommend to his client?
OWI distinguishes late reporting from a synchronization delay. Tickets and correction timestamps help verify where to intervene.
Specify who reports the change and when, before preparation tasks are launched.
The change is reported on time, but tasks still use the old information.
Locate the delay between correction and the tool picking it up. Test a check before tasks are sent.
Target benefit